Privacy

• Account and contact details: sign-in information, names, email addresses, phone numbers, and addresses you choose to provide.
• Commerce: listings, bookings, orders, payment status and amounts, refunds, reviews, and customer support conversations. Online payments use Stripe Checkout in USD; Rasphia receives transaction details, while Stripe processes payment information.
• Messages and assistant activity: messages sent through Rasphia, choices you make, and the information needed for Yara to respond or complete an action you approve.
• Voice and WhatsApp: Twilio carries voice calls and WhatsApp messages. Call transcripts are encrypted and kept for up to 10 days for review; call summaries are kept for up to 180 days. Rasphia does not save call audio.
• Agent identity: public passport and key status, and information needed to sign and verify agent messages.

Rasphia uses information to provide the features you request, confirm and manage transactions, send updates through channels you enable, protect accounts, prevent abuse, and maintain service reliability. Businesses can see the information needed to fulfil a booking or order with them; they do not get access to your other business activity.

Rasphia relies on service providers for sign-in and calendar connections, hosting and storage, AI features, email delivery, Stripe payments, and Twilio voice and WhatsApp. Each provider processes information under its own terms and privacy practices. Read the Stripe legal and privacy information and Twilio privacy information.

Account settings let you update contact details, notification preferences, business update consent, privacy choices, and connected services. You can review or delete call transcripts from Calls while they are available. For questions or data requests, use the contact page.

If you run a business, you are responsible for the information you add about your business and customers, for collecting any permissions you need, and for responding to customer requests that concern information you control.