Refunds and cancellation
Each business sets the cancellation, return, and refund terms for its listings. This page explains how to find those terms and how Rasphia handles payment status.
Last updated 23 October 2026
Before you book or order
Review the listing and the business's terms, privacy, and refund pages before paying. These pages are available from the business's Rasphia page and, where configured, its own domain. Contact the business if a policy is unclear.
Changing or cancelling
Use your bookings or orders page to request a change or cancellation, or contact the business through its private support chat. Whether a cancellation is refundable depends on the business's published terms and the status of the transaction. A payment link that expires before payment is completed is not charged.
Refund processing
When a refund is approved, Rasphia sends the request to Stripe for processing. You can check the refund status on your payments page. The time before funds appear depends on Stripe, the payment method, and your financial institution.
Product returns
Use the order page to request a return where the business offers one. The business's return window and instructions apply, including whether an item must be shipped back before a refund can be completed.
Need help?
Contact the business first through its support chat. If the issue concerns a Rasphia payment or account, use the Rasphia contact page.